Accessibility Statement

Effective Date: 12/9/2025

Franklin Dental Care & Dentures is committed to ensuring equal access and usability for all individuals, including people with disabilities. We believe every patient and website visitor deserves a barrier-free experience, whether accessing our online services or visiting our dental office in Franklin, Ohio.

We strive to meet or exceed the requirements of:

• Americans with Disabilities Act (ADA), Title III
• Section 504 of the Rehabilitation Act
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Ohio Revised Code requirements for accessibility in public accommodations

Our ongoing goal is to provide a website and physical environment that are inclusive, usable, and accessible to the widest possible audience.

1. Website Accessibility Commitment

We aim for our website (franklindental.care) to follow WCAG 2.1 Level AA standards, which include:

A. Perceivable Content

• Compatible with screen readers (JAWS, NVDA, VoiceOver)
• Text alternatives for images and non-text content
• Sufficient color contrast for readability
• Resizeable text without loss of functionality

B. Operable Navigation

• Full keyboard navigation support
• Logical menu structure and page hierarchy
• Avoidance of flashing elements or harmful visual content
• Focus indicators visible for all interactive elements

C. Understandable Information

• Clear labels on all forms
• Predictable and consistent navigation
• Straightforward language and clean layout

D. Robust Compatibility

• Works across major browsers, assistive technologies, and devices
• Uses semantic HTML to ensure proper interpretation by assistive software

2. Actions We Have Taken to Improve Accessibility

To ensure our digital accessibility, we have:

• Reviewed website design with WCAG 2.1 AA principles
• Added detailed alt text to meaningful images
• Ensured heading levels follow correct structure
• Provided descriptive link text for clarity
• Improved page titles and metadata for better navigation
• Increased compatibility with screen readers and browser zoom
• Tested functionality with keyboard-only navigation
• Enabled accessible form fields and error indicators
• Built the site with semantic HTML, ARIA labels where needed and a skip-to-content link

We will continue to update and improve our website as WCAG standards evolve.

3. Physical Office Accessibility

Franklin Dental Care & Dentures complies with ADA Title III and Ohio accessibility laws regarding public accommodations.

Our office features:

• Wheelchair-accessible parking spaces
• Accessible main entrance
• Wheelchair-friendly hallways and treatment areas
• Accessible restrooms
• Assistance available for completing forms or accessing documents
• Staff trained to accommodate patients with mobility, visual, hearing, or cognitive needs

If you require a specific accommodation, we encourage you to contact us in advance or inform our staff upon arrival.

4. Requesting Accommodations

We are committed to ensuring accessibility both online and in person.

You may request assistance or accommodations through any of the following:

• Phone: (937) 550-4435
• Email: info@franklindental.care
• Address: Franklin Dental Care & Dentures, 314 South River Street, Franklin, Ohio 45005

We will make reasonable efforts to meet your accessibility needs in accordance with ADA and Ohio regulations.

5. Reporting Accessibility Issues

If you encounter any accessibility problems on our website or at our physical location—including technical issues, broken features, or content you cannot access—we want to know immediately.

Please contact us via:

• Phone: (937) 550-4435
• Email: info@franklindental.care

We will review your feedback, assess the issue, and respond as quickly as possible. When legally required, we will provide alternative formats (e.g., printed documents, verbal explanations, email attachments) in accordance with Ohio law and ADA guidelines.

6. Third-Party Tools & External Content

Our website may contain links or embedded tools hosted by third parties (e.g., maps, scheduling platforms, external videos). We do not control the accessibility features of these providers.

If you experience difficulty accessing any third-party content, please contact us so we may provide alternative access or assist you directly.

7. Ongoing Accessibility Commitment

Accessibility is not a one-time effort. Franklin Dental Care & Dentures is dedicated to:

• Reviewing accessibility concerns as they arise
• Updating website features to improve usability
• Training staff on both digital and physical accessibility practices
• Maintaining compliance with ADA Title III and Ohio regulations
• Periodic internal audits of website accessibility

We welcome feedback and remain committed to continuous improvement.

8. Policy Updates

This Accessibility Statement may be updated periodically to reflect changes to our website, services, or applicable legal requirements. The Effective Date at the top of this page will always indicate the most recent version.